Help & FAQs

*Applicable only to Recharjme rest cabins.

A ventilation system renews the air inside the cabin every five minutes.

The cabin is equipped with a medical-grade HEPA H13 air purifier. These filters capture more than 99.95% of airborne particles as small as 0.3 microns, including pollen, mold spores, bacteria, viruses, and fine particles produced by combustion.

Disinfectant wipes are available for users, who are reminded to clean the cabin before and after each session.

One or two daily time slots can be blocked at a time of your choice for the maintenance team.

The cleaning and sanitization procedure meets the strict health requirements of hospitals. It was developed in collaboration with the Infection Prevention and Control team and the hygiene and sanitation team at the Centre hospitalier de l’Université de Montréal (CHUM).

The Recharjme recharge cabin or pod is designed for one person at a time.

All employees of the client organization can use the service free of charge.

To book a session:

1. Download the Recharjme app from the App Store or Google Play.
2. Open the app and enter your information.
3. Scan the QR code on the recharge cabin or pod.
4. Select “Book a session.”

You will receive an access code by email that will allow you to unlock the cabin door or the pod interface.

Sessions can be configured to last 15, 20, or 25 minutes, depending on the setting selected by the client during installation. Users can also shorten the session if needed.

To ensure fair access for all employees, only one booking at a time is permitted per user. Once the session is over, the user can make a new booking.

At the end of the session, a light turns on and the chair automatically returns to its original position, allowing you to wake up gently.

The chair can accommodate users weighing up to 181 kg (400 lb) and measuring up to 208 cm (6 ft 10 in).

No. A booking made through the app guarantees your use of the recharge cabin or pod during the selected time. You will receive a unique code to unlock the cabin door or the pod’s screen.

For the cabin only, the door cannot be opened from the outside during your session, allowing you to fully enjoy your moment of rest. A light above the door also indicates its status: red when the cabin is occupied and green when it is available.

A five-minute interval is automatically scheduled between bookings, giving the previous user enough time to leave the cabin or pod before the next session begins.

Yes. Simply download the Recharjme app on your new smartphone and sign in using the email address you used to create your account.

No. The Recharjme service is free for all users within the organization.

For the recharge cabin, the door has a tinted window that allows you to see outside. It is never locked from the inside, so you can leave at any time. If you feel unwell, an emergency button alerts people outside by activating an audible and visual signal.

The recharge pod is an open solution. A canopy covers part of the user’s body while the surrounding space remains open and accessible.

Recharjme rest cabins are not completely soundproof, allowing you to hear an alarm outside the cabin. A master access code is also provided to the security team so they can open the cabin and alert the user in case of an emergency.

The information collected through the Recharjme app is limited to the information requested when you create your account. Recharjme may use booking data to analyze trends and improve its services.

For safety purposes, such as traceability or incident response, booking data may be accessible to a limited number of authorized people within your organization. Otherwise, this data will not be shared with other organizations.

Users may request the deletion of their data or obtain a copy of it.

To cancel a booking, delete it in the Recharjme mobile app. To change a booking, first delete it and then make a new one in the app.

If the app does not open, first make sure your device is connected to the Internet. If Wi-Fi is not working, try using your mobile data.

We are sorry for the inconvenience. Please notify us by email at hello@recharjme.com. You can also contact us through the Recharjme mobile app by selecting “Your feedback.”

To delete your Recharjme account, email us at hello@recharjme.com with the subject line “Delete my account.”

For any other questions about using a Recharjme recharge cabin or pod, contact us at hello@recharjme.com.